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Guides

How to change nameservers or DNS records for a domain you bought from us

Where to change nameservers for a domain registered with Litehost, why some extensions have no nameserver option, and where to edit DNS records instead.

Introduction

A domain has two settings that are easy to mix up.

Nameservers are the servers that tell the internet where your domain’s DNS lives. You change them where you bought the domain. For a domain bought from us, that is the client area.

DNS records are the entries inside your DNS. They say where your website is, where your email goes, and so on. You edit them with whichever company your nameservers point to. If your domain uses our nameservers, that is the DNS section of the hosting panel.

This guide shows you where to change each one, and what to do when the option is missing.

Which One You Need

Change your nameservers when you want to:

  • Move your DNS to Cloudflare or another provider.
  • Point a domain you bought from us at your Litehost hosting.

Change your DNS records when you want to:

  • Point your website at a different server.
  • Add a subdomain or set up email.
  • Add a TXT record to prove you own the domain to Google or another service.

If your domain already uses our nameservers and you only need to change a record, leave the nameservers alone.

Changing Nameservers in the Client Area

  1. Log in at client.getlitehost.com.
  2. Open Domains and select your domain.
  3. Replace the nameservers and save.

To use our nameservers, enter these two:

ns1.getlitehost.net
ns2.getlitehost.net

To move to another provider, such as Cloudflare, enter the two nameservers they give you instead.

Note: Remove every old nameserver when you save. If an old one is left behind, your domain works for some visitors and not for others.

When There Is No Nameserver Option

Domains ending in .ng, .com.ng, .org.ng and .net.ng are registered by our team by hand. For these domains, the client area shows no nameserver option, and the manage button may not lead anywhere. This is normal. Nothing is wrong with your domain.

To change the nameservers on one of these domains:

  1. Open a ticket at client.getlitehost.com/support.
  2. Give the domain name and the two new nameservers.
  3. We make the change with the registry, the organisation that runs that domain ending.

Note: The registry takes some hours to publish a change. A lookup straight after we confirm it may still show the old nameservers.

You also cannot change nameservers on a domain that has expired. Renew it first. The domain timeline guide explains what happens around expiry.

Editing DNS Records in the Panel

If your domain uses our nameservers, its DNS records are in the hosting panel, not the client area.

  1. Log in to the panel and open your website.
  2. Go to the DNS section for your domain.
  3. Add, change or delete the record you need, then save.

Record changes usually reach visitors within an hour.

Note: Records in our panel only count while your domain uses our nameservers. If your nameservers point at Cloudflare or another provider, edit your records there instead. The point your domain guide covers both setups.

If you have a domain with us but no hosting, you have no panel website to edit. Open a ticket with the records you need, and we will add them for you.

Checking the Change

Nameserver changes are slower than record changes. Other servers on the internet keep a saved copy of the old answer for a while. Most changes settle within a few hours, and the longest it takes is 48 hours.

  1. Run these commands on any computer with a terminal:
dig +short NS yourdomain.com
dig +short yourdomain.com
  1. The first command shows your domain’s nameservers. The second shows the IP address your domain points to.
  2. When they show what you set, the change has arrived.

Troubleshooting

  • There is no Nameservers option. Your domain is one our team manages by hand. Open a ticket with the new nameservers.
  • The nameserver change shows an error. Your domain may have expired. Check its status under Domains, renew it if needed, and open a ticket if the error stays.
  • I changed a record in the panel and nothing happened. Run the first dig command. If the nameservers are not ours, change the record with the provider they point to.
  • The site works on my phone but not my laptop. One of them still has the old answer saved. Wait a few hours before changing anything again.

If the change has not appeared after 48 hours, open a ticket at client.getlitehost.com/support. Include the domain name and what you changed.

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