You bought the domain at one company and the hosting at another. That is normal, and it stays normal: you do not have to transfer the domain to us to host with us. You only have to tell the domain where to send visitors.
There are two ways to do that, and the right one depends on how much you want us to handle.
Option one: change the nameservers
This hands the whole DNS zone to us. Every record for the domain, the website, the mail, the subdomains, gets managed in our panel, and you get the DNS editor for the rest.
At your registrar, replace the existing nameservers with:
ns1.getlitehost.net
ns2.getlitehost.netRemove the registrar’s own nameservers while you are there. Leaving one behind is the single most common cause of a domain that works for some visitors and not others: two sets of nameservers means two answers to the same question, and you do not control which one a given resolver gets.
Use this option if you want one place to manage everything, which is most people.
Option two: keep your DNS, change one record
If your DNS is somewhere you would rather not move, for example you run the domain’s mail through another provider and their setup lives there, leave the nameservers alone and change the A record instead.
Point the A record for the root domain, and the one for www, at the IP address shown for your site in the panel. Nothing else moves.
Use this option when something else important already depends on the current DNS.
What happens next, honestly
DNS changes are not instant and nobody can make them instant. Resolvers all over the internet hold a cached copy of the old answer until its TTL expires, and they expire at different moments. This is why a new site loads on your phone and not on your laptop for a while. Nothing is broken. The two devices are asking different resolvers, and one of them still has the old answer.
Most changes settle within a few hours. The outer edge is 48 hours, and that number gets quoted so often that people expect to wait two days. Usually you do not.
You can watch it happen instead of guessing. On any machine:
dig +short NS yourdomain.com
dig +short yourdomain.comThe first command shows which nameservers the internet currently believes are yours. The second shows the IP it currently resolves to. When those match what you set, that resolver has caught up.
The part people forget
If you move nameservers and your email lives elsewhere, your email records have to come with you. MX records, and the SPF, DKIM and DMARC records that let your mail be trusted, all live in DNS. Moving the zone without recreating them means the website comes up and the mail quietly stops.
Copy those records down before you change anything. If mail is already on your Litehost account, this is handled for you and there is nothing to do.
If it does not work
Give it a few hours first, then check in this order:
- Did the registrar actually save the change? Some panels require a second confirmation step.
- Are there leftover nameservers from the old provider still listed?
- Is there an old A record contradicting the new one?
If all three look right and it still will not resolve, open a ticket with the domain name and what you changed, and we will look at the zone directly.