How to log in to your hosting control panel and webmail

Introduction

Your hosting has three separate logins. Most sign in problems happen when one is mixed up with another.

The client area is your account with us. You use it to pay invoices, manage domains and open tickets. You sign in with your email address and your client area password.
The control panel is where you manage your website: its files, databases, domains and mailboxes. You open it from the client area, so you do not need a separate password for it.
Webmail is the page where you read your email in a browser. You sign in with the full email address and the password of that one mailbox. A mailbox is a single email address, such as info@yourdomain.com.

This guide shows you how to open each one, how to reset each password, and what to do when something will not open.

Looking for cPanel

We no longer use cPanel. Your hosting now runs on our own control panel. It does the same jobs: files, databases, email accounts, domains, SSL and backups.

Old cPanel bookmarks no longer open anything. These look like:

yourdomain.com/cpanel
yourdomain.com:2083

Delete those bookmarks. Open the control panel from the client area instead, as shown below.

Opening the Control Panel

Go to app.getlitehost.com and sign in.
Click Services, then select your hosting plan.
Click Open control panel.

The control panel opens in a new tab, already signed in.

You can also use the Control panel button next to your hosting plan on the client area dashboard. It does the same thing.

Signing In Without the Client Area

You can give the control panel its own password and sign in to it directly.

In the client area, open your hosting plan.
Click the More actions button (the three dots) and choose Reset control panel password.
Enter a new password of at least 12 characters.
Click Update password.

The address of the control panel is shown on the same page.

When the Control Panel Does Not Open

The Button Reloads or Keeps Loading

Wait one minute, then click Open control panel again.

You may see the message “Could not open the control panel right now”. Wait a minute and try again in the same way.

Note: Make sure you are clicking the button inside the client area. An old cPanel bookmark will keep loading and never open.

It Says “Operation Successful” but Nothing Opens

This means your hosting plan needs a fix on our side. Clicking again will not help.

Open a ticket at client.getlitehost.com/support and include your domain name. We fix it from our side.

If the button still fails after a few tries for any other reason, open a ticket in the same way.

Resetting Your Client Area Password

Go to app.getlitehost.com.
Click Forgot password?.
Enter the email address on your account.
Open the email we send you and click the reset link.
Choose a new password.

Note: If the email does not arrive within a few minutes, check your spam folder. If the link no longer works, request a new one from step 1.

Logging In to Webmail

Open your browser and go to your webmail address. Replace yourdomain.com with your domain:
```
webmail.yourdomain.com
```
Enter the full email address, for example info@yourdomain.com. The part after the @ is required.
Enter the password of that mailbox, then sign in.

You can also open webmail from the Webmail button on your hosting plan’s page in the client area, or from the Emails page in the control panel.

Webmail Does Not Load

The webmail. address is created for you when your domain uses our nameservers. Nameservers are the settings that say which company answers for your domain.

If your domain’s DNS is managed somewhere else, such as Cloudflare, the webmail record must be added there. DNS is the system that tells browsers where your domain lives. Until the record exists, sign in at this address with the same email address and password:

webmail.getlitehost.net

The Cloudflare guide lists the mail records to keep.

One Mailbox Will Not Open

Sometimes one mailbox fails while other mailboxes on the same domain work. This means the password for that mailbox is wrong.

Webmail may show “Connection to storage server failed” instead of a password error. The fix is the same. Reset the mailbox password, as shown below, and sign in again.

Resetting a Mailbox Password

Open the control panel from the client area.
Go to Emails.
Find the mailbox in the list and open its menu.
Choose the option to change its password, enter the new password and save.

Use a strong password: at least 10 characters, with upper and lower case letters, a number and a symbol.

Note: A weak password may not be saved, and you may not see an error. Sign in to webmail with the new password to check that it worked.

After the change, update the password in every mail app that uses this mailbox, on your phone and your computer. They keep trying the old password until you do. The email setup guide shows where the password goes.

Finding Your SSH Username

SSH is a way to control your hosting by typing commands from your computer. It needs its own username.

Your SSH username is a short system name, such as yoursite1. It is not your email address or your client area login. The control panel does not show it, so open a ticket and we will send it to you.

The SSH guide shows how to connect once you have it.

Still Stuck

Open a ticket at client.getlitehost.com/support. Include:

your domain name,
which login you are trying (client area, control panel or webmail),
the exact message you see.

Tickets are tracked, so a ticket gets an answer faster than an email.